This Privacy & Cookie Policy applies to information collected and processed via the weonline.store website and mobile application (together, the “Website”) and associated customer service channels. We take your privacy very seriously and want you to know how your data is collected, used, shared, and stored.

The Website is owned and operated by UNITEL trading as Weonline, a Partnership company incorporated under the laws of Kuwait.

By visiting the Website or providing information through our customer service channels, you are consenting to the practices described in this Privacy and Cookie Policy and our Website Terms and Conditions. We may update this policy from time to time, so it’s your responsibility to check for updates.

Information We May Collect

We (and our authorized service providers) collect information that you supply to us via the Website or other customer service channels, including phone, email, and live chat. This information may include:

• Contact and personal details: Name, delivery address, phone number, email address, billing information, date of birth, gender, and preferences.
• Website statistical information: Your location, the URL you used to access the Website, browser type, your computer’s IP address, pages you visited, and search terms you entered.
• Transactional information: Orders you placed, items you purchased, and preferences you have indicated to us.
• Information from third parties: Data from couriers, payment providers, or other partners.

We only capture your full payment card details for processing your transaction; they are not stored, sold, or rented by us. All card transactions are handled by trusted, certified, and legally authorized partners.

If you provide a third party’s information, you confirm you have their consent to do so.

Cookies

Our Website uses both first-party and third-party cookies and similar technologies. There are five types of cookies we use:

• Website Functionality Cookies: These cookies allow you to browse the Website and use features like your shopping basket.
• Website Analytics Cookies: We use these to analyze how customers use the Website, which helps us improve your shopping experience.
• Customer Preference Cookies: These cookies remember your preferences, such as your user name, language, or location, to make your browsing experience simpler and more personal.
• Targeting or Advertising Cookies: These cookies are used to deliver relevant ads and measure the effectiveness of our advertising campaigns.
• Third-Party Service Provider Cookies: We work with third parties who may place cookies on the Website to help us provide you with a better, faster, and safer experience.

By using our Website, you agree to us placing these types of cookies on your device. You can delete cookies through your browser settings, but this may affect your ability to access certain areas or features of our Website.

How We Use and Share Information

We (and our authorized partners) may use your information for the following purposes:

• Processing or fulfilling your order and providing services you request.
• Verifying and executing financial transactions.
• Assisting with customer service queries and providing requested information.
• Managing your account and providing a personalized shopping experience.
• Statistical analysis.
• Marketing and promotional communications, subject to your opt-out preferences.
• Improving our service and protecting our rights and the safety of others.

We may share your information with:

• Our group companies.
• Carefully selected third parties for purposes agreed upon with us, including marketing.
• Service providers who perform services on our behalf (e.g., payment processing, logistics, and marketing).
• Our professional advisers (e.g., legal and financial).
• Any successor or purchaser of the Website.
• Legal or government bodies as required by law.

Contacting Us and Opting Out

If you have questions about this policy, you can contact us by calling +96590907272 or emailing us at [email protected].

You can opt out of receiving marketing communications from us or our third-party partners at any time. Every marketing communication we send will include an unsubscribe option.

Protecting Your Data

The information you provide is stored on secure servers, and all payment transactions are encrypted using Secure Socket Layer (SSL) technology. It is your responsibility to keep your passwords confidential.

We have implemented various security measures to protect our information technology infrastructure. However, the transmission of information over the internet is not completely secure, and any data transmission is at your own risk.

Your data may be transferred to and stored in or outside of Kuwait. We require all third parties to whom your data is disclosed to keep it secure, confidential, and use it only for the purposes we’ve agreed to.

This policy does not apply to third-party websites that our Website may link to. Please read their separate privacy and cookie policies to ensure you are comfortable.